|
Testimonials
As the holidays approach, we would like to reflect on the past year and share our Outpatient-specific patient testimonials. Please see what our clients are saying about our staff.
The KeyStone Center requests feedback from every client who accesses every level of service we provide. We want to know “how we are doing” in the eyes of the clients we serve. Upon completion of treatment, each client will fill out a patient satisfaction survey. The survey measures patient satisfaction with clinical care, environment of care, our staff and improvement from admission to discharge. The KeyStone Center has an overall Patient Satisfaction rate of 94%. We have 3 questions that are specific to Outpatient and included are our scores for the last quarter:
1. I understood the discharge plan and the next steps in my treatment — 4.72 out of 5
2.The information and education provided by the program addressed my needs — 4.74 out of 5
3. I felt that my assigned clinician responded to and addressed my needs — 4.75 out of 5
“I would like to commend Frank Owens; I think he was a great Counselor. He gave me all the elements that I needed to get through the program. I would definitely recommend the program to anyone else who needs it. Frank is a great guy and I thank him for everything he has done for me.”
“I would like to thank Sandi DiWilliams for the care and concern. I also hope I don’t need to come back.”
“I was a patient at KeyStone Center for more than a month. I had a DUI and I had to come in for an evaluation. My staff member was Sandi DiWilliams and not only was she caring and open but she made it real easy to go through these difficult steps. She was there from start to finish working late, here every time I needed her. She answered every one of my phone calls and went above and beyond any expectation I ever had. I would recommend her to anyone needing care, just so they can be uplifted by her positive attitude.”
“I believe the staff members were very caring and made me feel comfortable. They helped me to understand and I would like to congratulate them on that.”
“Sandi DiWilliams was excellent. She was supportive, direct and very helpful.”
“I would like to thank Frank Owens for my sobriety. He helped me from day one. My relapse and I came back and I kept coming. I would like to thank Frank very much and I will always come back and I will keep coming back as an Alumni.”
“My therapist was very kind and understanding. He listened to everything I said and he helped me understand recovery. He is an excellent man and I will never forget him.”
“I would personally like to thank Frank Owens very much!”
“Sandi DiWilliams helped tremendously in my recovery.”
“I just wanted to say the people here were great. Jeff was an excellent therapist and taught everybody everything. I have also had groups with Kristen and Sue and appreciate all their time and effort.”
“Sandi did a great job.”
“I am at the KeyStone Center and I have been seeing Frank for a long time. He is a great guy and has helped me tremendously. I would recommend KeyStone Center to anyone. It is fabulous.”
“My therapist was very helpful, very thorough and really made me feel at home. He really helped me in my recovery. He was great at sharing stories and making everybody in the group feel comfortable, but also giving everyone a chance to speak. A true asset to KeyStone.”
“Everyone was very helpful.”
“I just wanted to thank Frank Owens, he’s extremely supportive and his guidance has really helped me along in my recovery.”
“I really liked working with Sandy, she was always very friendly and I felt comfortable talking to her about anything.”
“I thought that my therapist took care of my treatment program and the group leader was also very clear and concise on their goals. The groups were well organized.”
“I would like to thank Frank. I could relate to a lot of the things he said and to a lot of the things that people in group were saying. I found it very informative. Thanks!”
“I’d like to thank Frank Owens and Connie; you guys have been great and always there for me. You showed me the right way to do things and what not to do. I really appreciate your time, effort and the care you provided me. I just really appreciate everything! I would really like to do something for you both, but I think the best thing I can do is stay clean and sober. Once again, thank you Frank and Connie for your love and dedication. I really appreciate it. You really saved me and my family also thanks you! I have also seen you help a lot of people. Thank you, Thank you for showing me the light and helping me!” |
